Shipping & Returns

Shipping

Orders placed before 12:00 p.m. EST will be shipped the same day. Orders placed after 12:00 p.m. EST will be shipped the next business day. Orders placed after 12:00 p.m. EST on Friday, Saturday, Sunday or holidays will be shipped the next business day. Shipping for all orders is Federal Express.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy

  • There is a one week return policy on all items.
  • Any item returned after one week will be charged a 25% restocking feee
  • All returnable items must be accompanied by a receipt in order for a refund to be issued.

In addition, the item cannot be one of the "non-eligible" returns listed below.

Items Not Eligible for Return

Due to health and hygenic regulations, we cannot accept the following items for return:

  • Bathroom safety equipment (such as raised toilet seats, bath/shower transfer benches, grab bars, tubs bars, commodes, etc.)
  • Opened packages of diapers, liners or underpads.
  • Opened packages of anything that cannot be resold as New.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.